Spinando Privacy Policy

At Spinando, we are committed to protecting your personal data and respecting your privacy whenever you visit our website or play at our casino. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register for a Spinando account, make a deposit, or use our services. By accessing our platform, you agree to the practices described below. If you do not agree with any part of this policy, we recommend that you do not use our website or services.

Information We Collect

We at Spinando collect various categories of information to provide you with a safe and personalized gaming experience. When you complete the Spinando register process, we ask for personal details such as your name, date of birth, email address, phone number, and residential address. Our Spinando platform also collects financial information when you use our deposit and withdrawal methods, including payment details necessary to process transactions securely.

• We collect identity verification documents required for KYC checks before your first withdrawal
• We gather technical data such as IP address, browser type, and device information
• We track your gaming activity, including games played, wagers placed, and spinando bonus usage
• We record communications you have with our customer support team via live chat or email

How We Use Your Information

Our Spinando team uses the information we collect to operate, maintain, and improve our services. We use your data to verify your identity, process spinando deposit and spinando withdrawal requests, prevent fraud, and comply with licensing obligations under the Tobique Gaming Commission. We also use your information to personalize promotions, including spinando free spins, spinando promo code offers, and spinando bonus code campaigns tailored to your preferences.

• We process your data to manage your VIP Club loyalty status and rewards
• We use your contact details to send updates about spinando casino bonus offers, provided you have consented to marketing communications
• We analyze gameplay data to detect irregular patterns that may indicate fraud or problem gambling
• We rely on your information to respond to inquiries submitted through our contact form

Legal Basis for Processing

We at Spinando process your personal data based on several legal grounds. We collect and use information to perform our contractual obligations to you as a registered player, including facilitating spinando login access and securing your account. In other instances, we rely on your consent, our legitimate interests in preventing fraud, and our legal obligations under applicable gambling regulations and anti-money laundering laws.

Sharing Your Information

Our Spinando Casino platform does not sell your personal information to third parties. However, we may share your data with trusted partners who help us operate our business, including payment processors, identity verification providers, software and game providers, regulatory authorities, and professional advisors. We ensure that any third party receiving your data is bound by confidentiality obligations and data protection standards consistent with this policy.

• We share transaction data with payment providers to process your spinando deposit and spinando withdrawal requests
• We disclose information to regulators such as the Tobique Gaming Commission when legally required
• We may share data with fraud prevention and KYC verification services
• We provide limited data to game providers to deliver spinando slots and spinando live casino content

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, remember your preferences, and analyze site traffic. These tools help us understand how you interact with our spinando app and desktop platform, allowing us to improve navigation and performance. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We at Spinando implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our security protocols include encryption, secure servers, and restricted access controls. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting, and dispute resolution requirements. Once your data is no longer needed, we securely delete or anonymize it in accordance with applicable laws governing our Costa Rica-registered operator, Metlait SRL.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your information. You may also object to certain uses of your data or request a copy of the information we hold in a portable format.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to legal retention obligations
• You may withdraw consent for marketing communications at any time

Restricted Jurisdictions

Our Spinando services are not available to residents of certain restricted countries, including the United States, United Kingdom, Spain, France and its territories, and several other jurisdictions listed in our Terms and Conditions. We do not knowingly collect data from individuals residing in these restricted locations, and we reserve the right to close accounts identified as belonging to users from prohibited regions.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our website and spinando app after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team through live chat, our contact form, or by emailing support@spinando.com. We are available 24/7 to assist you with any privacy-related concerns.